This Privacy Policy applies to prospective clients, clients, network partners, job candidates, client employees whose information we handle while delivering our services, and visitors to our website https://www.integralianetwork.com.

Integralia Network is a network of human resources (HR) and business process outsourcing (BPO) companies serving organizations across the United States, Canada and Latin America. Directly and through independent regional partner companies, we provide recruitment, payroll, compliance and workforce management services, back-office outsourcing, HR technology integration, and business development support.

I. Identity and address of the Data Controller

The Data Controller of the personal data you provide is Integralia LLC (hereinafter "Integralia Network," "Integralia" or the "Controller"), with address at 2127 Brickell Ave, Suite 703, Miami, FL 33129, same to hear and receive notifications. You can reach us at (414) 491-6401 or customersuccess@integraliacorp.com.

Our role depends on the relationship:

When we process your data for our own purposes (for example, as a prospective client, partner or candidate who contacts us directly), Integralia is the Controller.
When we process data on behalf of a client (for example, running payroll or onboarding for a client's employees), the client is the Controller and Integralia acts as a processor following the client's instructions.
Each regional partner in the network is an independent company. It is responsible for the personal data it collects on its own account, under its own privacy notice.

II. Personal data collected

Prospective clients and clients

Identification, contact, job title, company, location and billing data of the people who represent or work with our clients.

Network partners and prospective partners

Identification, contact, company, tax registration and banking data, and information about the territory and services the partner covers.

Job candidates

Identification and contact data, résumé, work history, education, skills, languages, references, salary expectations and work authorization. Where permitted by law and relevant to the position, we may also obtain background check results.

Client employees

When a client hires us for HR or BPO services, we may process identification, contact, employment, compensation and payroll data, tax identification numbers, bank account details for payroll deposits, benefits information, and time and attendance records, as the client instructs.

Website visitors

Information you submit through our forms, plus technical data such as IP address, device, browser, operating system and approximate location (see Section IX).

Sensitive personal data

We process sensitive personal data only when it is strictly necessary for the service and permitted by law. Examples are government identification numbers for payroll and tax purposes, health information needed to administer benefits or leave, and data required for background checks. Where the law requires it, we will ask for your express consent first.

III. Primary purposes of processing

For prospective and actual clients

Contact you to present our HR, BPO, technology and business development services
Schedule meetings and follow up on proposals and quotations
Prepare and manage the agreements that document our commercial relationship
Identify the representatives of the parties
Deliver the contracted services and communicate about them
Provide customer service and follow up on requests and corrective actions
Conduct satisfaction surveys and analyze their results
Issue invoices and carry out billing and collection
Comply with legal and contractual obligations
Prepare operational, statistical or historical reports

For network partners

Evaluate partnership applications and territory assignments
Manage the partner agreement, including brand standards, training and quality reviews
Coordinate shared contracts, referrals and joint service delivery across the network
Calculate and settle fees and commissions
List the partner in our network directory and marketing materials, when agreed

For job candidates

Evaluate your profile for open positions with Integralia, our partners or our clients
Share your profile with prospective employers for positions you are being considered for
Schedule and conduct interviews and assessments
Verify references and, where permitted by law, conduct background checks
Communicate with you about the status of your application
Support your onboarding if you are hired

For client employees (on behalf of our clients)

Process payroll, tax withholdings and related filings
Administer benefits, leave and time and attendance
Carry out onboarding, offboarding and employee records management
Support HR compliance, help desk and workforce management
Any other HR or back-office activity the client contracts and instructs

Use of AI-powered tools

We use AI-powered HR technology to make our services more efficient, for example to match candidates with positions or to analyze workforce data for a client. These tools support people; they do not replace them. We do not make decisions that have legal or similarly significant effects on you based solely on automated processing, and you can ask us to explain the main factors behind any result that concerns you.

IV. Secondary purposes

We may also use your personal data for the following secondary purposes, which are not necessary for the services you requested:

Send newsletters, market insights and information about our services
Invite you to events organized by Integralia Network or its partners
Create and publish promotional material with images, video or audio from our events
Keep candidates in our talent pool to contact them about future opportunities

If you do not want your personal data to be processed for any or all of these secondary purposes, you can tell us at any time by e-mail to customersuccess@integraliacorp.com.

In cases where personal data are obtained indirectly, you have a period of 5 (five) business days from our first contact with you to send an e-mail to customersuccess@integraliacorp.com refusing the processing of your personal data.

V. Transfers and sharing

To fulfill the purposes above, we may share your personal data with:

Partner companies in the Integralia Network, when they deliver services in their territory or take part in a shared contract
Clients who are considering you for a position, in the case of candidates
Service providers acting on our behalf, such as payroll processors, HR software and cloud hosting providers, and background check companies, under confidentiality obligations
Competent authorities, when required by law or through a founded and motivated request

Because our network operates across the Americas, your data may be transferred to and processed in the United States, Canada and Latin American countries. We apply contractual and security safeguards so that your data receive a comparable level of protection. We do not sell personal data.

If you do not want your personal data to be transferred in those cases where your consent is required, let us know at any time by e-mail to customersuccess@integraliacorp.com.

VI. Your rights (ARCO rights) and revocation of consent

You or your legal representative may exercise the rights of access, rectification, cancellation or opposition (ARCO rights), request a copy of your data in a portable format, or revoke your consent to the processing of your data, by e-mail to customersuccess@integraliacorp.com. Requests are handled by the Integralia Personal Data Committee, located at 2127 Brickell Ave, Suite 703, Miami, FL 33129.

Your request must:

State your name and, if applicable, that of your legal representative
Include proof of your identity and, if applicable, of your representative's authority
Indicate the address or e-mail where we can reach you
Identify the right you wish to exercise and the data it concerns

Once Integralia receives your request, it will have 5 (five) business days to verify that it is complete. If information is missing, we will let you know and you will have 10 (ten) business days to provide it. Integralia will then have 20 (twenty) business days to respond, and, if your request is granted, 15 (fifteen) business days to carry it out.

Depending on where you live, you may have additional rights under local law, such as those under the California Consumer Privacy Act, Canada's PIPEDA and provincial laws, or the data protection laws of Latin American countries. We will honor those rights as applicable.

If your data are processed on behalf of your employer (a client), we will forward your request to that client and assist them in responding.

VII. Limiting the use or disclosure of your data

You may limit the use or disclosure of your personal data by sending a request to customersuccess@integraliacorp.com. If your request is accepted, you will be registered in the list we keep for this purpose.

VIII. Retention, security and third-party tools

We keep personal data only for as long as needed for the purposes described in this Policy and as required by law. For example, payroll and tax records are kept for the periods set by applicable labor and tax regulations, and candidate data are kept while your application is active or for as long as you agree to remain in our talent pool.

We protect personal data with administrative, technical and physical measures, including encryption, access controls limited to authorized personnel, and confidentiality agreements with our staff, partners and providers.

Some of our services use third-party technology, such as HR platforms and productivity tools. The processing carried out by those tools is also subject to the privacy policies of the companies that own them. We recommend you review them, for example:

Microsoft: https://privacy.microsoft.com
Google: https://policies.google.com/privacy

IX. Use of cookies and similar technologies

Our website https://www.integralianetwork.com uses cookies and similar technologies to understand how visitors use the site and to improve your browsing experience.

The data that can be obtained through these technologies are: approximate location, source IP address, browser, operating system and access device. You can disable these technologies through the settings of your web browser.

X. Users residing in the European Union

If you reside in the European Union, your personal data will be processed by Integralia LLC, domiciled at 2127 Brickell Ave, Suite 703, Miami, FL 33129, and the provisions of Regulation (EU) 2016/679 (General Data Protection Regulation) will apply. You may contact the Integralia Personal Data Committee at customersuccess@integraliacorp.com for any matter related to the processing of your personal data.

XI. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services or in the law. The current version will always be available at https://www.integralianetwork.com, with the date of its last update.

Contact Information

Data Controller: Integralia LLC (Integralia Network)

Address: 2127 Brickell Ave, Suite 703, Miami, FL 33129

Phone: (414) 491-6401

Email: customersuccess@integraliacorp.com

Website: https://www.integralianetwork.com